FAQ
Short answers to the questions people usually ask before making their first silicone mold with CraftMold.
CraftMold accepts valid STL files up to 500 MB and up to 2 million triangles, with a flat selected bottom plane. 3MF uploads are temporarily disabled. Oversized files, broken files, or models without a suitable bottom plane receive a clear rejection or warning.
First review the geometry warnings, choose the correct bottom plane, and remove areas that can prevent the mold from opening. It is better to fix these issues in the source model instead of compensating for them with formwork settings.
After the build, you can download STL formwork parts and use them for print preparation. Before printing, check the scale, orientation, and material settings in your slicer.
CraftMold is an online digital service: you upload an STL, choose the parameters, and receive the result in the interface as a preview and a downloadable ZIP package with STL/3MF files. No physical delivery is provided. Processing time depends on model complexity and the job queue; it usually takes a few minutes, while complex models can take longer. Purchased projects have an expiration period shown in the tariff. The price, currency, limits, access period, and tariff contents are shown before payment.
Refunds are possible for mistaken or double charges, access not provided for reasons on CraftMold's side, or a significant technical defect preventing the paid result. Partial refunds cover the portion not provided. A project is used once at least one generation has been performed; its value is calculated at the one-time "1 project" tariff on the payment date unless the tariff specifies otherwise. Unsuitable STL models, incorrect parameters, or failed printing or casting do not automatically qualify. See section 16 of the offer for full terms. Email support@craftmold.app with your account email, payment date, order number, problem description, and materials.
